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Gerhard's have been coming to my house to repair my Samsung washing machine for over 3 months now. Even the head tech has come out to repair my washer and it is still not fixed.

Gerhard's should have replaced my washing machine but the technician hasn't put in the order for a new washer. Instead, he keeps trying to repair the washer. He has replaced almost all the parts that can be replaced and still my washing machine isn't working. When you call and leave a message for the service manager he never returns your call.

Very, very poor customer service.

I have been a customer for years but after this experience I will never buy a Gerhard's appliance again in life. They have lost a customer.

Reason of review: Poor customer service.

Location: Philadelphia, Pennsylvania

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